Frequently Asked Questions
BASICS
How do I become a registered member of LeonSouq?
To register, click on the 'Create an account' link on the top right hand side of the page. This will open a window where you fill in basic details, choose a password and click on 'continue' button. That’s it! You will become a registered member of LeonSouq.
What are the benefits to registering with LeonSouq?
· You can save your favorite products in 'My Wishlist' for easy purchase in future.
· If you choose to, you can get regular updates on the new arrivals, offers and relevant information for you.
· As a registered member of LeonSouq, you do not need to enter your details like address every time you order. It is saved in My Account.
· If you choose to, you can get regular updates on the new arrivals, offers and relevant information for you.
· As a registered member of LeonSouq, you do not need to enter your details like address every time you order. It is saved in My Account.
Is it safe to use my credit card or provide bank details on LeonSouq?
Yes, it is completely safe to pay on LeonSouq using your credit card, debit card . LeonSouq is a PCI DSS compliant ecommerce company and does not store any customer credit card or financial information on its servers. All transactions are processed through secure bank servers, which are PCI DSS- II compliant thereby, providing the highest level of security while processing your online payments.
What do I do if a coupon issued by LeonSouq is not working?
Your coupon may not be working because of any of the following reasons:
· The validity of the coupon may have expired.
· The coupon may have already been used.
· The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable. For example – if the coupon is be valid only for purchases above AED. 1000, then in such a case the coupon will not be applicable for cart values less than AED. 1000.
· The coupon may be linked with a user account (or email) to which it was sent. Login to the correct user account for availing the coupon discount.
For any help, please call us any day between 9 AM to 9 PM on +971-7-2288588.
· The validity of the coupon may have expired.
· The coupon may have already been used.
· The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable. For example – if the coupon is be valid only for purchases above AED. 1000, then in such a case the coupon will not be applicable for cart values less than AED. 1000.
· The coupon may be linked with a user account (or email) to which it was sent. Login to the correct user account for availing the coupon discount.
For any help, please call us any day between 9 AM to 9 PM on +971-7-2288588.
What are the various methods available for making payments on LeonSouq? This is the question
Following Payment Options are currently available on LeonSouq:
· Internet Banking .
· Visa, Master and Credit Cards.
· Cash On Delivery.
· Internet Banking .
· Visa, Master and Credit Cards.
· Cash On Delivery.
Do I need to pay Shipping Charges for purchases on LeonSouq?
No, you do not need to pay shipping charges for your purchases. However, Cash on Delivery (COD)
Why did LeonSouq cancel my confirmed order?
LeonSouq sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
· The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
· The product is Out Of Stock with our merchant.
· Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.
· The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page.
· The product is Out Of Stock with our merchant.
· Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.
My payment failed while making a purchase. What should I do?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
DELIVERY
What are the delivery charges?
Leon Souq charges flat delivery charges all across U.A.E to all the products ordered from www.leonsouq.com.
Is International Delivery available?
For INTERNATIONAL SHIPPING, which is to be paid by the customer. The charges may vary depending upon the location for more details contact us at hello@leonsouq.com.
We use FedEx,DHL, Emirates Post for all our international shipments. Rates are based on actual or volumetric weight, whichever is higher, and is calculated during checkout.
Shipments will be processed only after credit card payments are verified. International shipments are likely to incur customs fees and duties. Unfortunately it is extremely difficult to quantify exactly how much you'll have to pay in customs fees, as import duties vary from country to country, and on occasion from state to state as well. Prices shown on our website are exclusive of any duties and taxes.
We use FedEx,DHL, Emirates Post for all our international shipments. Rates are based on actual or volumetric weight, whichever is higher, and is calculated during checkout.
Shipments will be processed only after credit card payments are verified. International shipments are likely to incur customs fees and duties. Unfortunately it is extremely difficult to quantify exactly how much you'll have to pay in customs fees, as import duties vary from country to country, and on occasion from state to state as well. Prices shown on our website are exclusive of any duties and taxes.
Our logistics partners are:
