1. The Services.
LeonSouq provides access to and sells online goods, cosmetics, organic juices and massagers at discounted prices to its members (the "Service").
2. Limited License to Access and Use Website.
LeonSouq grants the user a limited license only for legitimate access and personal use of the Website and the Service. This license expressly excludes any downloading or copying of account information for the benefit of another. vendor or any third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Website uploading, posting, or transmitting any content that the user is not expressly entitled to by these T&C or any use of data mining, robots, or similar data gathering and extraction tools. The user shall not bypass any measures used by LeonSouq to prevent or restrict access to the Site. Any unauthorized use by the user at the discretion of LeonSouq shall terminate this license granted to the user.
3. Membership Eligibility.
The Service is not available to minors under the age of 18 or to any users suspended or removed from the system for any reason. No user may have more than one active account. Additionally, membership is non-transferable and users are prohibited from selling, trading, or otherwise transferring their account to any other party. If the user does not qualify or read, understand, accept and comply with the T&C, the user may not use the Service or the Website.
4. The User's Account.
In consideration of the user's use of the website, the user hereby represents to be of legal capability to form a binding contract and not to be a person barred from receiving the Services under the applicable laws or these T&C. Furthermore, the user when registering on the Website agrees to provide the actual, correct and complete information about himself or herself. If the user does not comply with this provision, or LeonSouq has grounds to suspect that the user has not complied with this, LeonSouq at its sole discretion may suspend or terminate the user's account and refuse the user's use of the Website. The user is responsible for maintaining the confidentiality of all personal details relating to the Website (including the user's account and/or password details). The user hereby agrees to accept responsibility for all activities that occur under the user's account and/or password. The user agrees to notify LeonSouq immediately of any unauthorized use of the user's account or any other breach of security. LeonSouq at its sole discretion reserves the right to refuse Service, terminate accounts, or remove or edit the content of the Website.
5. Product Information.
Errors regarding product information or typographical errors on the Website may occur. LeonSouq will only confirm the price and details of a product after the user's order. If a product happens to be listed at an incorrect price or with incorrect information, LeonSouq shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. LeonSouq may, at its discretion, either contact the user for instructions or cancel the user's order and notify the user of such cancellation. The user's offer will only be deemed accepted once the product ordered by the user has been dispatched. Until the dispatch of the product, LeonSouq will have the right to modify the price of the product and contact the user for further instructions using the e-mail address registered with LeonSouq. At latest, in the event that the user's order is accepted, the price of the ordered product or products shall be debited to the user. The payment may be processed prior. If the order is cancelled after the payment has been processed, the said amount will be reversed back to the user. Prices and availability are subject to change without notice.
6. Display of Colours.
While LeonSouq endeavours to depict the colours of each Product as accurately as possible, the user acknowledges that the colours of the actual merchandise may vary from the colour depicted on the Website.
7. Cancellation by LeonSouq.
LeonSouq reserves the right, at its sole discretion, to refuse or cancel any order. Such cancellation might be due to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department or other reasons. Furthermore, LeonSouq reserves the right to require additional verifications or information before accepting any order. LeonSouq will contact the user if any order is cancelled or if additional information is required. If the user's order is cancelled after the payment has been processed, the exact amount will be repaid.
8. Cancellations by the user.
In the event that the user requests for order cancellations, LeonSouq reserves the right to accept or reject requests for order cancellations at its sole discretion. If LeonSouq receives a cancellation notice and the order has not been processed / approved by LeonSouq, LeonSouq will cancel the order and refund the entire amount based on original mode of payment. LeonSouq is not able to cancel orders that have already been processed and shipped out. LeonSouq, at its sole discretion, may decide whether an order has been processed or not. The user agrees to adhere to and accepts LeonSouq's decision.
9. Fraudulent / Declined Transactions.
LeonSouq reserves the right to recover damages (i.e. the cost of goods, collection charges and lawyers fees) from persons using the Website fraudulently. LeonSouq expressly reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of the T&C.
10. Payment Details.
The user agrees, understands and confirms that his or her payment details (e.g. credit card details) for availing the Services will be correct and accurate and the user shall not use any payment method which the user is not lawfully entitled to (e.g. in a credit card transaction, the user must use his or her own credit card). The user further agrees and undertakes to provide the correct and valid details to effect payment to LeonSouq. Such information will not be utilized and/or shared by LeonSouq with any third party unless required for fraud verifications or by law, regulation or court order. The liability for fraudulent use of any payment method will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
11. International Orders - Customs, Duties, Taxes.
Please be aware that all goods are sent from U.A.E, and in cases where the buyer of such goods and services are domiciled outside U.A.E, they are generally subject to local import duties and taxes (VAT/GST) in the country of import. All applicable customs fees, taxes and duties are the sole responsibility of the customer, and LeonSouq is not responsible, nor can offer any specific advice regarding customs duties and taxes.
Please note, however, that LeonSouq offers the convenience of handling these fees on your behalf for specific countries and for some items. If your order qualifies for this option, it will be presented to you during the checkout process. If you choose to use this service, LeonSouq will collect and pay any local import duties and taxes on your behalf. By choosing this service, you authorize LeonSouq to charge your credit card used on this order for your additional import duties, tariffs, value added taxes or other taxes. You also authorize LeonSouq to charge your credit card used on this order for any subsequent delivery fee resulting from incorrectly identifying your address as a business vs residence.
If you decline to use our pre-paid service, LeonSouq is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur.
Some items cannot be exported due to the manufacturer or government restrictions. You will receive an on-screen advisory notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you. You hereby, however, understand that it is the customer’s sole duty to comply with local laws in the country of import in assessing an item(s)’s suitability and legitimacy when making an order with us.
If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, LeonSouq reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us. Please also be aware that if you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise.
Unfortunately, we cannot refund your original domestic and international shipping charges. Additionally, we cannot refund customs, duties, taxes, VAT/GST or tariffs. In special cases, if you are returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office.
Your privacy is important to us. Our website is hosted on cloud-based platforms, and hence your personal data may be subject to cross-border data transfers. If you are accessing the website from Canada, the European Union, Asia or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from Singapore law, please be advised that through your continued use of the website, you hereby acknowledge and accept our Privacy (Personal Data Protection) Policy, which is incorporated herein by reference in its entirety.
Please also be aware that Cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws.
For more information on customs and duties charges, please contact your local customs office.
13. Submitted Content.
LeonSouq does not claim ownership of any materials the user makes available through the Website but reserves the right to integrate such materials or its modification in its Service. With respect to such submitted materials that the user submits or makes available for inclusion on the Website, the user grants LeonSouq a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. The user hereby represents warrants and covenants that the user has the full right to grant the above-mentioned license.
All content, products, and Services on the Website, or obtained from a website to which the Website is linked ("Linked Sites') are provided to the user as is without warranty of any kind either express or implied including, but not limited to, the implied warranty of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. LeonSouq does not endorse and is not responsible for:
a. the accuracy or reliability of any opinion, advice or statement made through the Website by any party other than LeonSouq,
b. any content provided on a Linked Site or
c. the capabilities or reliability of any product or service obtained from a Linked Site.
Other than as required under applicable law, under no circumstances will LeonSouq be liable for any losses or damage caused by the user's reliance on information obtained through the Website or a Linked Site, or user's reliance on any product or service obtained from a Linked Site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the Website, or obtained from a Linked Site. The user is hereby expressly requested to seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.
15. Limitation of Liability.
The user hereby expressly states to understand and agree that LeonSouq and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to the user for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or any other intangible losses, resulting from the use of the Website, content or any related services.
The user agrees to indemnify and hold LeonSouq (and its officers, directors, agents, subsidiaries, joint ventures, holding companies, affiliates and employees) harmless from any claim or demand, including any attorneys' or other legal fees, or arising out of or related to the user's breach of these T&C, or the user's violation of any law or the rights of a third party.
17. Electronic Communication.
When the user accesses and uses the Website or sends emails to LeonSouq, the user is communicating with LeonSouq electronically and consents to receive communications from LeonSouq electronically, i.e. by LeonSouq sending emails or posting notices on the Website. The user agrees that all communication provided in the foresaid manner shall satisfy the requirement to be in writing.
18. Site-Provided Email and Postings.
LeonSouq assumes no responsibility or liability regarding any messages posted by a user to another user through the use of the Website ("Postings"). Furthermore, LeonSouq may but is under no obligation to review any messages, information or content posted on the Website by users. LeonSouq may decline to accept and/or remove any email or Postings at its sole discretion. The user agrees not to use any functionality provided by the Website to post content or initiate communications that:
a. Contain any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
b. Advertisements or solicitations of any kind.
c. Impersonate others or provide any kind of false information.
d. Contain personal information such as messages which state phone numbers, identification numbers, account numbers, addresses, or employer references.
e. Contain messages by non-spokesperson employees of LeonSouq purporting to speak on behalf of LeonSouq or containing confidential information or expressing opinions concerning LeonSouq.
f. Contain messages that offer unauthorized downloads of any copyrighted or private information.
g. Contain multiple messages placed within individual folders by the same user restating the same point.
h. Contain Chain letters of any kind.
i. Contain identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar messages, or any other type of unsolicited commercial message. This prohibition includes but is not limited to aa) Using LeonSouq.com invitations to send messages to people who do not know the user or who are unlikely to recognize the user as a known contact; bb) Using LeonSouq.com to connect to people who do not know the user and then sending unsolicited promotional messages to those direct connections without their permission; and cc) Sending messages to distribution lists, newsgroup aliases, or group aliases.
The Website or third parties may provide links to other World Wide Web sites or resources. LeonSouq has no control over such sites and resources and the user acknowledges and agrees that LeonSouq is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. The user further acknowledges and agrees that LeonSouq shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such site or resource.
20. Access to Password Protected/Secure Areas.
Access to and use of password-protected and/or secure areas of the Website is restricted to registered and authorized users only. Unauthorized individuals attempting to access these areas of the Website may be subject to prosecution.
21. Modifications and Notification of Changes.
a. sending an email to the address associated with the user's account. In order to improve possibilities to receive such emails, the user is advised to add LeonSouq.com to the list of domains approved to send an email to the user (commonly known as the "whitelist"); or
with (a) and (b) being deemed sufficient notification, of such changes.
The trademarks, logos and service marks ("Marks") displayed on the Website are the property of LeonSouq and other parties and respective brands. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of LeonSouq or such third party which may own the Marks. All information and content including any software programs available on or through the Website ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Website for commercial or public purposes.
LeonSouq aims to price its goods at the most competitive prices creating the best value for its users. The discount of LeonSouq’s products is calculated as the difference of the offered price on the LeonSouq
website and the Recommended Retail Price (“RRP”) from the market where the products were sourced (“Original Market”). The price of the product offered in U.A.E if sourced from abroad is accordingly converted from the currency of the Original Market and adjusted for Singapore.
The RRP and hence the discount of certain products in countries other than the Original Market may differ from the actual RRP in U.A.E. Some of LeonSouq’s products may not be available for sale in U.A.E. Therefore, certain products may not have RRP in U.A.E.
LeonSouq aims but doesn't guarantee to deliver the products to customers within 1-2 days from the day of close of sale depending upon the shipping location, given that the actual time of shipping depends upon several factors including but not limited to (delay in delivery through the courier partner, transporters' strike, delay in receiving products from brand partners etc.)For International shipment, it may take 7-30 days depending upon the location and mode of shipping. LeonSouq will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
25. Return Policy.
LeonSouq only accepts such returns that are unused, unwashed and undamaged. Return items will be only accepted in their original packaging, including but not limited to polyester bags, boxes, dust bags, and gift boxes. LeonSouq does not offer any exchange on items.
The return procedure is as follows: Within 7 days of the shipment of the goods, the customer is to notify LeonSouq via email to support@LeonSouq.com about the reason of the return. LeonSouq at its sole discretion assesses the claim and, within 3 days, sends a confirmation email to the customer as the case may be. Subsequently, the customer shall send the items back to LeonSouq within 7 days from the receipt of the confirmation. For accepted cases, LeonSouq will cancel the order and refund the entire amount based on the original mode of payment.
Shipment costs are borne by the customer unless the goods have been received by the customer in a condition which is not saleable.
Any returns that do not adhere to our quality control check will not be accepted. Any items damaged, soiled or altered may not be accepted and will be sent back to the customer at the customer’s cost. No returns, refunds or exchanges will be accepted on accessories, beauty and fragrances, used products.
26. Offer and Schemes/Voucher Redemption.
LeonSouq reserves the right to change/modify/add/delete to the terms and conditions prevailing on the different promotional schemes (including but not limited to refer-a-friend and other types of vouchers). LeonSouq at any time at its sole discretion may withdraw a particular scheme from the Website/market.
27. Survival of Terms after Agreement Ends.
Notwithstanding any other provisions of these T&C, or any general legal principles to the contrary, any provision of these T&C that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these T&C.
If any of these T&C deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. From time to time, LeonSouq may offer special promotional offers which may or may not apply to the user's LeonSouq account. To avail of such promotional offers, the user agrees to be bound by any additional terms and conditions for these special offers which are laid down by LeonSouq. These T&C and the relationship between the user and Leonsouq.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
A) Governing Law and Jurisdiction:
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”.
B) Method of Payment, Card Types accepted and Currency.
We accept payments online using Visa and MasterCard credit/debit card in AED