Leon Holding Group(LHG) and its subsidiaries and divisions, including, respect your privacy. This Privacy Policy outlines the manner your data is collected and used by LHG. You are advised to please read the Privacy Policy carefully. By accessing the services provided by you agree to the collection and use of your data by in the manner provided in this Privacy Policy.

If you have questions or concerns regarding this statement, you can at (+971) 7-2288588 (9:00 am to 7:00 pm) or at

The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by or to the people that are not engaged, employed or managed by

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.


·         Feel at ease while using our websites.

·         Feel confident while sharing information with us.

·         Aware that you may contact us with your questions or concerns about privacy on this website.

·         Aware that by using our websites you are agreeing to the collection of certain data.

Type of Personal Information

Under this Policy and as stipulated by law, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Some examples of your Personal Data that we may collect are (depending on the nature of your interaction with us) your name, contact details, residential address, date of birth, identification card number/passport details or other identification number, telephone number(s) mailing address, network data and any other information which you have provided us via other forms of interaction with you.

We also collect additional information about your interaction with LeonSouq sites and/or services without identifying you as an individual by using sophisticated Web site analytical tools and cookies in order to enhance our services and enhance your experience with us. This may include, but not limited to, device and network related information, statistics on page views, traffic to and from the Website, ads data, IP addresses and access/login information.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual, and hence this Policy does not apply to aggregated information which summarizes statistical information that would not allow any particular individual to be identified.

Purpose of Collection and Use of Personal Information

While you are not required to submit any information to our website, if you do not provide the requested information, you may not be able to access or use some of the features and functions of our website, and we may not be able to provide you with certain services.

This Policy applies to personal information that we may collect, use, disclose and retain in order to operate our activities and operations or to enable you to access our website and online service portals.

For example, when you register to become a member of LeonSouq, we need to know your name and e-mail address. In the event of any transaction, we additionally need to know your billing and/or shipping address(es) and telephone number(s). Such information as well as payment-related/transactional information [credit card number, card verification value, and expiry date] allows us to process your registration and/or purchase respectively. The relevant information then is used by us, our agents and/or sub-contractors to process your purchase, to answer your requests and questions. It is also used to inform you of our campaigns and to communicate with you on any matter relating to the conduct of your account or the use of the website in general.

We Do Not Intentionally or Knowingly Collect Personal Information from Children

We do not intentionally or knowingly collect personal information from children under the age of 13. If you believe your child has provided personal information to us, please contact us so that we can identify and delete your child's personal information.

“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”. 

We use your contact information to send you:

·         Password reminder and registration confirmation.

·         Special offers.

·         Changes in the service policies or terms of use.

·         Event based communications such as order information, renewal notices, invites, reminders etc.

Note: We send users updates upon registration, and updates regarding your order status. We also send promotional emails to inform you about new arrivals, special offers, etc.

Use of Your Personal Information

We collect and use your personal information to operate and improve our products and deliver the services you have requested. We may use your personally identifiable information to communicate with you for all service-related issues, or to inform you other products or services available from us and our affiliates/business partners. Additionally, we may also contact you for survey related matters about our services, or to inform you of our products, services, promotions, discounts and such other marketing campaigns.

You can let us know at any time if you no longer wish to receive marketing materials by informing us through our Personal Data Protection Officer and we will remove your details from our direct marketing database. Please note that we may still send you non-marketing messages such as surveys, customer service notices and other service related notices.

We use your personal information to:

·         Improve personalized features on our websites to enhance your shopping experience.

·         To contact you for your account / profile related matters or any other reason as may be necessary.

·         To provide the services requested by you example deliver merchandise ordered by you.

·         To preserve social history as governed by existing law or policy.

We use anonymous traffic information to:

·         Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes;

·         Recognize your usage privileges to our website.

·         Administer and manage smooth functioning of our website by diagnosing problems.

·         Track your session and activities so that we can understand better how people use our website.

Disclosure of Your Personal Information.

LeonSouq will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations. subject to the provisions of any applicable law, your personal data may be disclosed to our vendors or other third party service providers in connection with promotions and services offered by LeonSouq. Where LeonSouq discloses your personal data to third parties, LeonSouq will employ its best efforts to require such third parties to protect your personal data.

Your personal information may also be disclosed by LeonSouq if it is required to do so in compliance with the law, an order of court, or the rules or regulations of any relevant regulatory or governing body with jurisdiction over the LeonSouq. In addition, we reserve the right; in our sole and absolute discretion, to cooperate fully with governmental authorities, business partners, service providers, private investigators, all rightful owner(s) or interest holder(s) in the investigation of any potential or ongoing criminal or civil wrongdoing, or if we are of the view, in our sole and absolute discretion, that it would be in our best interest to do so, i.e. mergers and acquisitions, trade sales and etc. LeonSouq shall not be liable for damages or results arising from such disclosure, and you agree not to bring action or claim against LeonSouq for such disclosure.

“All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties”. 

Protection and Retention of Your Personal Information.

LeonSouq has put in place various security procedures to protect your information. However, please be advised that the internet is not a secure medium. LeonSouq protects your personal information when you transact business on our website by requiring the use of a browser software program that supports industry standard SSL encryption with 128-bit key lengths. We also keep your information confidential. The internal procedures of LeonSouq cover the storage, access and disclosure of your information.

We will also put in place reasonable security arrangements to ensure that your personal data is adequately protected and secured. Appropriate security arrangements will be taken to prevent

any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your personal data. However, we cannot assume responsibility for any unauthorized use of your personal data by third parties which are wholly attributable to factors beyond our control.


Request for Access to Personal Data

You may request access to any of the personal information we hold about you by contacting our Personal Data Protection Officer. Please note that we are not always required to provide you with access to your personal information on request. Before we are able to provide you with any information, we may ask you to verify your identity and to provide other details to help us respond to your request.

We may, however, also refuse you access to personal information in a number of circumstances, such as where denying access is required or authorized by law, or where the request for access is regarded as frivolous or vexatious. If we deny your request for access to your personal information we will explain why.

For a request to access personal data, we will provide you with the relevant personal data within thirty (30) days from such a request being made. Where a request cannot be complied with within the above time frame, we will inform you of the reasonably soonest time in which we will respond.

If you would like a copy of your personal data being held by LeonSouq, please approach our Personal Data Protection Officer in person. Please bring along your identification card to fill up an application form and have your particulars verified. You will also be required to make payment of the following at the point of request: (a) If you are requesting for information on your personal data held by LeonSouq, the fees chargeable for the request is AED 50.00; (b) If you are requesting for information on your personal data by LeonSouq as well as a copy of such data, the fees chargeable for the request is AED 100.00.

The above fees are indicative in nature and depending on the scope and nature of the work required to process your access request, we may be required to impose a higher fee to recover our administrative costs. This will be assessed on a case-by-case basis by our Personal Data Protection Officer. Please note that we will only process your request once you have agreed to the payment of the fee. In certain cases, we may also require a deposit from you before we process the access request.

Request for Correction of Personal Data.

You can access and review your personal information in the My Account section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively,by contacting our customer support team. 

Third party website links.

The Site may contain links to other websites. Please be aware that LHG is not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.


A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.

How to Contact Us

If you have any questions about this Policy or any complaints relating to your Personal Data, or you would like to obtain access and make corrections to your Personal Data records (for which we may charge a fee to cover the cost of verifying the application and locating, retrieving and copying any material requested), please contact our Data Protection Officers as follows:


Al Nakheel,


United Arab Emirates

Changes to This Policy

We reserve the right, at our sole and absolute discretion, to modify or change this Policy at any time. If we make material changes to the Data Protection Policy, we will post any changes on this page. We encourage you to review this page periodically to understand our policy regarding the collection and use of your Personal Data. Please note that it is your responsibility to check this Policy periodically for changes. Your continued use of or access to our services following the posting of any changes to this Policy constitutes acceptance of those changes.